What is the cancellation or booking policy?
Cancellation For Daycare Reservations: for dogs scheduled to arrive in the morning (full day daycare or a.m. ½ day of daycare), we require notification of cancellation prior to 6 p.m. the day before; for dogs scheduled to arrive for the p.m. 1/2 day daycare we require notification before 8 a.m. same day. This allows us to contact to someone on our waitlist and fill the vacant spot. Failure to notify the office of a cancellation within these timings will result in a charge for the full booking.
Please leave a voicemail message when calling to cancel or if you are going to be late to pick up your furry friend.
Cancellation For Boarding Reservations: we require a minimum 24 hour notice for weekday (Mon-Thu) bookings, and minimum 48 hour notice for weekend (Fri-Sun) bookings.
Long weekends/holidays require a 2 night minimum to book, and 7 days notice to cancel. During some holidays, like Christmas and New Years, we may require a non-refundable deposit to confirm the booking. All Holiday hours and dates are posted 1 year in advance in the lobby. Cancellations within the 7 days will result in a 50% charge of the booking amount.
Due to the high volume of calls and those cancelling last minute or ‘no showing’ will be charged accordingly on the next visit for the original spot booked (or punch pass used if one is on file).
“Regulars” or Re-Occuring Bookings:
- only those clients in ‘good standing’ may book a re-occurring booking (ex: every Tues/Thurs)
- any holds or time away must be communicated to staff
- a “no show” without contacting staff within 48 hours after missed appointment will result in a cancellation of further re-occurring bookings and is subject to the no show charge.
- the same cancellation rules apply as listed above.