My reservation was declined, and I was told you were full for the date requested. Is that correct?
Yes, it is possible that your reservation would not be accepted because we are full. Let us explain, we are governed by policies which restrict the number of dogs we can have at any one time. First, our insurance policy stipulates a maximum number of dogs that we can accommodate at any one time. This is a combination of daycare, boarding, and other drop ins, so we need to take into consideration all of our doggies. Second, is our own policy with respect to the number of staff. As we want to ensure safety, and a low dog to staff ratio, we must ensure we keep within certain limits. While we hate to turn any of our favourite furry friends away, we also must honour our promise to our customers and insurance company. Therefore, we strongly recommend that you book well in advance of your needs to avoid disappointment.