Can I get a refund?
We do not normally offer refunds on any of our services, including punch passes, however a refund may be considered under exceptional circumstances. Examples of exceptional circumstances would be:
- Inappropriate behaviour/actions by owner or dog, which includes owners violation of policy or abusive language to staff;
- Unforeseen family relocation; or
- Death or serious injury.
Expired vaccines are NOT a reason for which a refund can be provided, as this is a requirement of our insurance, and is clearly the policy of our daycare and boarding.
When a punch pass refund is given, the refund amount is pro-rated. Refund amount is determined by the value of individual days used calculated at a single visit rate, less the initial cost of the punch pass.
If owners do not have the original receipt, refunds may be offered as a cheque.